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What
is the lead time for a gate? |
Lead times
vary depending on the gate design and size. We stock
some designs and sizes which are typically available
within about 1 week. You can see the lead time for a
given design by clicking on the thumnail image while
browsing the Product
Catalog. The lead time is noted below the price.
Lead times for Pedestrian
gates are typically 1-4 weeks, and for Driveway
gates, typically 3-6 weeks. We also offer GatePaks
which have a 1 day lead time. |
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Can
I buy just hardware? |
Yes. |
|
What
if I have to cancel my order? |
Cancelled orders will
be subject to a cancellation fee. This fee will be a
minimum of 3% of the invoice/order acknowledgement total.
If the cancellation request is received after the product
is already in production, the order may not be eligible
for a refund. Please keep in mind that you can create
a no-obligation quote online via our Product
Catalog. Quotes are valid for 30 days. |
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Do
you have previous customers I can talk to for referals?
|
We can provide names from
our customer reference list. Please email
us. |
|
Are
there any gates installed in my area that I may drive
by? |
Please email
us your request, including your specific location
and the type of gate you are interested in. |
|
What
is your least expensive gate? |
The Signature
Collection is our most affordable. It is also our
most versatile design, easily blending with many architectural
and landscaping styles. |
|
How
much do the gates cost? |
Price depends on the size
and design. Please browse our Product
Catalog and various Collections,
to learn more about the designs we offer and to find
pricing for the gate you want. |
| |
Will
you call before charging the remaining balance of my
order? |
If you pay with a credit
card, and have made the 50% deposit, the remaining balance
will automatically be charged to the credit card on
file approximately 10 days prior to shipping. Additional
information regarding payment and terms can be found
on our Terms
and Conditions. |
|
Can
I pay by check? |
We accept payment from
major credit cards (Visa, M/C, AMEX, Discover). Check
payments are accepted only from businesses provided
the invoice is paid up front, in full. |
|
|
What
type of wood do you use? |
We use kiln-dried, clear
grade Western Red Cedar for our gates. The wood has
excellent dimensional stability and blends well with
brick, stucco, stone and other woods such as redwood. |
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What
dimensions are required when building a custom gate? |
We will need to know the
height of the gate that you would like, as well as either
the width of your current opening, or the width of the
gate you would like. We will determine the clearances
for you and email the design for your review and approval
before building. |
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How
do I define the height of the gate? Do I tell you where
I want the arch to start or where I want it to peak? |
For a single swing gate
you can select either the low point or the high point.
We use standard curvatures depening on the width of
the gate, so when you define the low point of the arch,
the high point is determined by the radius of the arc
we use. Please note, if necessary, you can select both
the low point and high point, but a custom charge may
apply. For a double swing gate, you can define both
the low point and the high point, with a difference
of no more than 16in. |
|
For
the standard archtop gate (42x70), is 70in measured
at the high point or low point (edge or peak)? |
On a standard size 42in
wide x 70in tall archtop gate, the side height is 70in
and the height point is 73 13/16in. |
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Can
you build a gate with the tongue-and-groove slats oriented
horizontally instead of vertically? |
Yes. It is not uncommon
to alter an existing gate design to create the ideal
gate for your situation. Customizations of this type
would require a quote from our Custom
Shop. |
|
How
thick is the steel frame? |
Our "L" style steel frame
is typically .1875in thick. Our rectangular steel frame
is typically made with 2x2 tubular steel, .120in wall. |
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Can
I have a compound arch on a single door? |
Yes, please see the 'Custom
Arch Profile' section of our Product Catalog. |
|
Can
I purchase metal art separately? |
We typically do not sell
the ironwork separately for individual gates. If you
have a larger project requiring multiple iron pieces,
please contact us to discuss your specific needs as
we have full metalworking capabilties. |
|
Do
you make sliding gates (as opposed to swinging gates)? |
Although we do not currently
make sliding gates or sell sliding equipment, we can
build gate panels which can be attached to an existing
sliding mechanism by a local installer. Contact our
Custom
Shop for a quote. |
|
How
big are the lattice openings in the Lattice Collection? |
In a custom gate, the
iron lattice opening can be customized to meet your
preference. A standard opening is 4-3/4in square. The
metal latttice is 3/4in wide x 1/8in thick. |
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Is
it possible for me to cut down a standard size gate
to fit my opening? |
We strongly encourage
you to purchase a custom size gate if our standard gate
does not fit your existing opening. While it is possible
to remove up to one inch off of each edge of a gate
without cutting into the joinery, we do not advise this.
Trimming the edges will also remove the finish bevel
that is on all finished gate edges. |
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Can
I ship a handle set to you to have installed in my gate?
How much will the installation cost? |
Yes, we can pre-install
a handle set that you've purchased elsewhere. The standard
hardware installation is available as an option
to add to your online shopping cart. Handlesets requiring
a non-standard installation may be pre-installed for
an additional cost. Contact our Custom
Shop to discuss this option. |
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How
high does the arch rise on the standard archtop gate? |
3 13/16in. This applies
to the standard sized Pedestrian and Garden Archtop
gates. More
info. |
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How
thick is the wood frame? |
The standard wood frame
thickness on Pedestrian and Garden gates is 1-1/2in.
The wood frame thickness can be upgraded to 2-1/8in.
The standard thickness for a Driveway gate is 2-1/8in.
We can also manufacture custom frame thicknesses, such
as a 3in thick wood frame. Please contact our Custom
Shop regarding custom frame thicknesses. More
info. |
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Can I
modify a design I see on your website? |
We have a custom shop
that can build your custom designs. You can email
us design information or fax it to 503 925 8910. |
|
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Are
jambs sold individually or in pairs? |
Jambs are sold singly.
If you need a jamb for both sides of the gate, you will
need to purchase two. |
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How
many clavos will I need for my gate? |
Please refer to this
chart for a guide on number of clavos. When we create
the gate design documents for your review (prior to
production) we will determine an exact number of clavos
for your gate size and clavos layout. If the clavo quantity
is adjusted we will update your invoice accordingly,
therefore an approximate quantity to start the order
is fine. |
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Will
the stop be attached to the jamb when I receive it? |
No, the stops will need
to be attached to the jambs on-site. This is typically
done after the jambs and gate have been installed. Failure
to install the jamb stops may lead to hinge and/or latch
damage and can also cause damage to the gate itself.
|
|
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What
is the functional range of the wireless intercom? |
Wireless communication
range up to 500ft. OR hardwired up to 1000ft. More
info. |
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Will
the gate operator function during a power outtage? |
The GTO operator will
be able to open and close many times, drawing from the
stored power in the batteries. More
info. |
|
|
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How
should I finish/maintain my gate?
|
As with other wood
products, your gate should be finished to provide
protection from water absorption and UV damage to
promote longevity and structural stability. Excessive
water absorption and subsequent drying will cause
excessive expansion and contraction. This can damage
the mortise and tenon joints and greatly decrease
the lifespan of your gate.
Using a high quality
finish, like an oil-based stain, and exterior grade
paint or an oil-based urethane clearcoat will minimize
wood damage and increase longevity.
In our experience, good
oil-based stains typically require reapplication every
2 to 3 years. We use, and recommend,
Sikkens Cetol SRD 250. Paint and clear coat applications
should be maintained as needed, with any chipping,
peeling or flaking being re-coated right away. We
offer staining and professional paint and clear coat
services if you would like your gate to be finished
before it is shipped to you. |
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Will
the gate be sanded? |
Yes. If you purchase your
gate unfinished, it will arrive sanded and ready to
accept the finish of your choice |
|
What
kind of clear coat do you use? |
We use Helsman,
a Minwax(TM) product. Our procees includes three
coats, professionally sprayed, with sanding in between
coats. The result is a very smooth, semi-gloss finish.
More
Info. |
|
What
kind of stain do you use? |
We use Sikkens
Cetol SRD 250 products. This is a high quality penetrating
type stain that soaks into the wood.More
Info |
|
What
kind of paint do you use? |
We use Miller Exterior
paints and offer custom color matching. Our professional
spray application includes 2 coats of primer and 3 coats
of paint, with sanding in between each coat. The result
is a very smooth, semi-gloss finish. More
Info |
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Does
a handleset include both sides and all parts? |
Yes. Our functional handlesets
include handles for both sides of the gate as well as
the internal mechanism and strike plate (mounted on
the jamb/post). Our dummy handlesets include handles
for both sides of the gate. The dummy handlesets do
not include internal mechanisms or strike plates. |
|
Do
you have 'dummy' handlesets? |
Yes. We offer non-functiontional
('dummy') versions of the Emtek
handlesets that we feature on-line. Bronze
handlesets also have dummy versions available. |
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Are
the hinge pin, nuts and bearing included with the high
load hinge? |
Yes. The high load hinges
come with two nuts, a pintle (L-shaped bolt), a ball
bearing and the hinge strap. More
info. |
|
Will
the deadbolt work on a door that is 1in. thick? |
No. (The narrowest thickness
we recommend is 1.5in) |
|
Do
you have ADA compliant hardware? |
We offer leversets that
may be considered ADA compliant. Please verify the exact
requirements before ordering. |
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Are
the hinges sold in pairs or each? |
Most of our hinges are
sold singly. If they are sold as pairs, this will be
noted in the description |
|
How
long should my strap hinges be? |
For gates less than 4ft
wide, strap length is primarily a matter of visual personal
preference. In this case, it is typical for the strap
to be 1/4-1/2 the width of the gate. For single swing
gates between 4ft and 5ft wide, we typically recommend
using a 20in high load hinge. |
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How
many latches do I need for a gate? |
Functionally, only one
latch is needed per gate, whether it is a single swing
(one door) or a double swing (two doors). For a double
swing gate, you may want to consider also purchasing
a canebolt
to anchor one door to the ground, as well as a matching
pull for the second door. |
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How
do I pick the profiles I want for my hinge? (Muliple
profiles available for High Load, Medium Load and Decorative
Steel Hinges) |
From the list in the
Product Catalog, click on Gate Hardware>Hinges,
then the hinge type you want (eg, Signature High Load
Steel). Next you will select the desired length and
handing.
The next page will show each profile individually. Mark
the circle next to your selection. Enter the quantity
you need (These hinges are sold individually). Click
'add to cart'. |
|
Are
the latches operable from both sides? |
Yes. The thumb latches,
ring latches, and functional handlesets are operable
from both sides of the gate. |
|
How
is the handing for hinges/handle sets determined? |
Please click
here to see the guide for both handleset and hinge
handing. |
|
What
hinges should I use? |
Please review our hinge
comparison chart for recommended applications. |
|
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Do
you install the gate? |
Although Pacific Gate
Works does not install gates, you can either (1) work
with an installer from our preferred installer network,
or (2) install the gate yourself. Garden and side gates
are quite simple to install for the handy do-it-yourselfer,
as well as some driveway gate projects. Our
installation diagrams are a useful resource for
planning the installation of your project. Or, refer
to our Preferred
Installation Network for installers referrals in
your area, and please be sure to include your zip code.
|
|
How
big are the gaps on each side of gate? |
The recommended gaps on
the side of the gate depends on the hardware selected
(hinges and latch) as well as the size of the gate.
The gaps for your gate installation(s) will be shown
on detailed design documents
which we email to you 1 to 3 business days from the
time of order entry. |
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How
big is the gap between the two doors of a double swing
gate? |
The recommended center
gap for a double swing gate depends on the hardware
selected (hinges and latch) and also the size of the
gate. The gaps for your gate installation(s) would be
shown on detailed design
documents which we email to you 1 to 3 business
days from the time of order entry. |
|
How
much will my gate weigh? |
Weight varies depending
on the size and design. Garden gates typically range
from 35 to 60lbs, pedestrian gates range from 40 to
120lbs, and driveway gates less than 14ft wide range
from 120 to 220lbs per gate leaf. More specific weight
ranges can be found under each gate listing when viewed
through the Product Catalog. |
|
Can
a driveway gate swing to the street? |
Yes. While it is most
common for a driveway gate to swing into the yard, it
can be made to swing toward the street. This change
will affect the hinge gaps; exact dimensions would be
shown on the detailed design
documents which we email to you 1 to 3 business
days from the time of order entry. It is important to
note that a driveway gate made to swing toward the yard
will typically not be able to swing the other direction. |
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Do you
take measurements and perform installations? |
No, we manufacture gates;
we do not install them. In some cases the installation
can be quite simple, easy enough for a handy do-it-yourselfer.
Refer to our installation
diagrams for more info. For larger jobs, or for
those who would prefer to utilize an installation professional,
please refer to our Preferred
Installer Network. This is a referal system only.
You would contract directly with the installation company.
Contact
us with your project scope and location for more
info. We can help coordinate the project and work with
you and your installer to ensure that the process goes
smoothly. |
|
How
do I attach jambs to my wall? |
We recommend that you
attach you jamb to the wall using masonry anchors, such
as a lag bolt/lead anchor system. The RedHead(R) anchoring
system also works well. |
|
What
is a receiver plate? What is the offset receiver plate
used for? |
Our receiver
plates allow you to mount High Load Hinges to a
masonry wall or column. The offset receiver plate is
used for the bottom hinge on the each door. This plate
has an offset nut (not centered on the plate) so you
may attain the generally recommended 2in ground clearance.
The recommended ground clearance for your gate is defined
on the detailed design
documents which we email to you 1 to 3 business
days from the time of order entry. |
|
Can
my ground clearance be less than 2in? |
Yes. While our standard
ground clearance is 2in, it can be as low as 1" provided
that the grade is level so that the ground does not
interfere with the swinging of the gate. It is also
possible to increase the ground clearance. This detail
is shown in the detailed design
documents which we email to you 1 to 3 business
days from the time of order entry. |
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Are
the steel posts pre-drilled for the High Load hinges? |
No, the steel
posts are not predrilled for the High Load hinge
pins. Precise hinge location can vary with gate size
and height. Best practice is to drill the holes after
the posts have been set in a concrete footing. The high
load hinge pins require a 3/4" hole and our steel posts
have a typical wall thickness of .120in |
|
Why
can't some thumb latches be used in a pull-to-open situation? |
These latches are designed
with a drop bar which engages with a 'catch', on the
post or jamb. Gate latches cannot typically pull outwards
because the drop bar would hit the jamb or post, thereby
preventing the gate from opening. Our standard gate
latch can be installed in a pull-to-open situation.
Handle sets can also be installed in a pull-to-open
situation. Please refer to our
installation diagrams and
latch comparison chart for more detail. |
|
What
happens if my opening is uneven (narrower at top/bottom)? |
A difference of 1 /4"
can be considered acceptable for a gate latch. A difference
of 1/8" is considered acceptable if using a handleset.
It is best to make the surfaces as plumb as possible,
therefore making the opening even. If you have a masonry
wall, the best method is to install jambs and shim the
jambs so that the hinging and latching surfaces are
plumb. |
|
|
How
is the metal art protected from rust and corrosion? |
All metal art options
are double powder coated. This is a surface coating
process that is very protective against rust. Under
normal conditions, the powder coating does not need
to be treated. |
|
Can
I purchase metal art separately? |
We typically do not sell
the ironwork separately for individual gates. If you
have a larger project requiring multiple iron pieces,
please contact
us to discuss your specific needs as we have full
metalworking capabilties. |
|
|
How
will my gate hold up to the environment? |
Western
Red Cedar is widely known for its outstanding rot
and insect resistance. To promote longevity,
our gates feature:
• Clear grade, kiln-dried, Western
Red Cedar
provides superior dimensional stability.
• A variety of metal art options such as castings,
welded bar and precision profiled steel provide excellent
design flexibility and character.
•
Metal art options are finished with a
protective powder coating.
• Wood frame (arch, rails and stiles) is assembled
using mortise and tenon joinery.
• Panels are constructed with tongue
and groove slats that float within the rail
and stile framework, preventing stress at
the frame joints that results from normal
expansion and contraction due to weather changes.
• Tongue and groove slats prevent unattractive
gaps which would appear on gates without
tongue and groove pieces. This type of construction
also prevents the slats from rattling during use.
• Interlocking construction eliminates
the need for visible fasteners while increasing
gate stability.
•
A variety of professional finishing options
protect your gate from the elements. |
|
Where
are you located? |
We are located in Sherwood,
Oregon 12 miles southwest of Portland. All of our
gates are manufactured at this location. |
|
Do
you have a brochure you can mail me? |
We have marketing literature
that we can mail to you, however our website acts as
our catalog and displays our latest design
offerings and pricing
information, as well as an extensive photo
gallery. |
|
What
is your mailing address? |
Pacific Gate Works
13780 SW Galbreath Drive
Building A
Sherwood, OR 97140 |
|
|
Can
a single door be made with a Compound Arch? |
Yes, please see the
'Custom
Arch Profile' section of our Product Catalog. |
|
Can
you install a motise lockset? |
Yes. This would require
a quote from our Custom
Shop. Standard mechanism installations, as shown
here, can be added to your order online. NOTE: mortise
sets cannot be intalled on gates of 1.5" thickness. |
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Where
do I find prices for gates and hardware? |
Our product offering is
available online via our Product
Catalog. Anything listed in the product catalog
can be purchased online. |
|
|
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Where
can you ship your products?
|
We ship our products throughout
the Continguous U.S., Hawai'i and Canada. Other locations
can often be accomodated as well. |
| |
How
much does it cost to ship a gate? |
See
our our flat rate shipping chart |
| |
How
will my gate be packaged and shipped?
|
Our gates are shipped
in specialty packaging and can be shipped to residences
or businesses. Shipments are sent via ground freight
service. Some larger gates may require a pallet with
a protective covering. |
|
Do
ship gates and hardware to Alaska? |
No. Unfortunately we are
not able to ship our products to Alaska. |
| |
Is
overnight shipping availab |
We can ship in-stock hardware
as well as in-stock garden gates overnight. Non-stock
hardware and other gates cannot be shipped overnight.
Email
us for a shipping quote. Orders must be received
by 10am PST to ship out the same day and arrive the
following business day (Saturday/Sunday delivery not
included). |
| |
What
time will my Will Call order be ready to pickup? |
Will Call orders are ready
for pickup between 3pm and 5pm on the date the order
is due to be complete, which is communicated to you
during the order acknowledement and/or after you approve
your design. We will also call you within a few days
of the order completion date to confirm the pickup date. |
| |
Will
the shipping company bring the gate into my garage/back
yard/up the stairs? |
The freight company will
deliver your order to your property and place it on
the ground. They are not responsible for placing the
gate in a certain location on your property, for example
in your garage. |
| |
Does
the shipping company deliver to my house or do I have
to pick it up at my local hub? |
Our shipping
rates includes residential delivery; you do not
have to pick the gate up at the shipping terminal. For
gate orders, the freight company will contact you to
arrange for a delivery appointment when the shipment
is at the local terminal. |
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